hi , i am
pešić .

IT engineer

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about me

I am a professional IT engineer, currently leading small team of QA engineers and IT Support specialists from a position of QA and Support Manager.

Throughout my career, besides the above, I've been a Developer, DevOps Engineer, QA Engineer, Support specialist and Project Manager on internal projects, which perfectly illustrates my adaptive nature. I poses vast domain knowledge about shared hosting, cloud hosting, domain registration and billing. Although this was the main direction of my professional development, my private interests keep me in the loop with all the modern technologies including AI and Machine Learning, Blockchain, latest development trends and much more.


+381 63 7074399






2001 - 2005

Gymnasium diploma

Gymnasium Svetozar Marković

Niš, Serbia

Secondary school focused on preparing students to enter a university for advanced academic study.

2005 - 2008

bachelor of computer science

university of niš

Niš, Serbia

Covers fields relevant for the design and development of software, database and computer hardware.


  • 2016 - Present

    QA and Support Manager

    Atomia AB

    Västerås, Sweden
    • Manage day-to-day operations of a Support and QA teams
    • Develop and maintain testing strategies and review test plans
    • Ensure all QA tasks are prioritized properly and completed in time
    • Ensure all support functions are performed and delivered effectively and consistently
    • Act as an escalation point for all help desk requests and incidents
    • Research, test, evaluate, and recommend appropriate changes to meet current and future business needs
    • Provide leadership for the IT Support and QA teams, including articulation of strategy, setting goals/objectives, communication and creation of a positive business environment, support, motivation, and disciplinary actions as needed in accordance with company guidelines
    • Assisting HR with recruiting for IT Support and QA departments
    • Train, coach/mentor, and manage all staff under my leadership in regards to goals and benchmark setting, employee development, communication and leadership growth
    • Coordinate with other departments within the company
  • 2013 - 2016

    IT Support Specialist

    Atomia AB

    Västerås, Sweden
    • Solve incoming help requests from end users via both telephone and email in a courteous manner
    • Prioritize and schedule problems. Escalate problems (when required)
    • Develop help sheets and knowledge base articles for end users
    • Problem troubleshooting
    • Perform hands-on fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications
    • Perform post-resolution follow-ups to help requests
  • 2010 - 2013

    Quality Assurance Engineer

    Atomia AB

    Västerås, Sweden
    • Develop detailed, structured and complete test documentation
    • Develop a test plan, test Strategy and detailed test cases
    • Develop test scripts in Selenium
    • Perform comprehensive functional, integration, system and performance testing
    • Maintain test environment
  • 2009 - 2010

    DevOps Engineer

    Troxo D.O.O.

    Niš, Serbia

    Setup and maintain shared hosting servers including Apache, IIS, Postfix and Dovecot, AWStats, MySQL, MSSQL, PostgreSQL, Active Directory and many more. Most of metioned were hosted in virtual environment running on VM Ware or other virtualisation platforms.

  • 2008 - 2009

    Junior .NET Developer

    Troxo D.O.O.

    Niš, Serbia

    Develop IIS provisioning module in C# with usage of Microsoft.Web.Administration namespace.