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2016 - Present
QA and Support Manager
Atomia AB
Västerås, Sweden
- Manage day-to-day operations of a Support and QA teams
- Develop and maintain testing strategies and review test plans
- Ensure all QA tasks are prioritized properly and completed in time
- Ensure all support functions are performed and delivered effectively and consistently
- Act as an escalation point for all help desk requests and incidents
- Research, test, evaluate, and recommend appropriate changes to meet current and future business needs
- Provide leadership for the IT Support and QA teams, including articulation of strategy, setting goals/objectives, communication and creation of a positive business environment, support, motivation, and disciplinary actions as needed in accordance with company guidelines
- Assisting HR with recruiting for IT Support and QA departments
- Train, coach/mentor, and manage all staff under my leadership in regards to goals and benchmark setting, employee development, communication and leadership growth
- Coordinate with other departments within the company
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2013 - 2016
IT Support Specialist
Atomia AB
Västerås, Sweden
- Solve incoming help requests from end users via both telephone and email in a courteous manner
- Prioritize and schedule problems. Escalate problems (when required)
- Develop help sheets and knowledge base articles for end users
- Problem troubleshooting
- Perform hands-on fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Perform post-resolution follow-ups to help requests
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2010 - 2013
Quality Assurance Engineer
Atomia AB
Västerås, Sweden
- Develop detailed, structured and complete test documentation
- Develop a test plan, test Strategy and detailed test cases
- Develop test scripts in Selenium
- Perform comprehensive functional, integration, system and performance testing
- Maintain test environment
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2009 - 2010
DevOps Engineer
Troxo D.O.O.
Niš, Serbia
Setup and maintain shared hosting servers including Apache, IIS, Postfix and Dovecot, AWStats, MySQL, MSSQL, PostgreSQL, Active Directory and many more. Most of metioned were hosted in virtual environment running on VM Ware or other virtualisation platforms.
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2008 - 2009
Junior .NET Developer
Troxo D.O.O.
Niš, Serbia
Develop IIS provisioning module in C# with usage of Microsoft.Web.Administration namespace.